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Casual Care

Casual Care

With this feature, members enter the date and times that care is needed, then review + select their first choice from a list of providers who have marked their schedules as available for the requested date + times. Casual Care is often used by members who need flexibility in their day-to-day schedule.

Members can browse through provider profiles, and choose someone who they think will be the best fit. If the first choice providers declines, our managers step in to review your request details, and work to match you with the next best option, and in any capacity we are able! This way, members don't have to worry about logging in to select another provider, or attempt another booking.
 

Along the way, members receive email notifications letting them know of the status of their booking. Be sure to check your email/spam for updates, or login at anytime to view the status of a pending request.

 

 


 

 

+ Scheduling fees are non-refundable; however, in the event we are not able to provide a provider, we do credit your fee back to your account, so it may be put towards future scheduling needs!

 

Credit & balance history can be accessed in the Billing Settings section, of your member account.

Think doctor appointments, last-minute needs, etc.
Schedule in as little as a few hours, or up to 60 days in advance.
Remember - we do the leg work for you in ensuring quality & experienced providers, each & every time!

What it looks like on our platform...

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What you can expect with our process...

1. scheduling

2. confirmation

Our providers respond to member's requests the same day they are received, by confirming or declining.

Appointment fees are based on the amount of notice given, and are required for each appointment. These fees are in place to compensate our teams 

Requests on our platform are not guaranteed until confirmation notifications are received. All requests are mutual, and subject to decline should the requested provider no longer be available and/or have an urgent & unavoidable conflict or emergency.

If our team is unable to accommodate your request, we will notify you via email, and will refund the scheduling fee.

3. Notifications

4. Provider arrival

Our system generates automatic notifications to alert you of the status of your appointments.

Members can request a time change, submit new details to an appointment, or submit a cancellation [for confirmed appointments] directly from their member account - which then immediately notifies our staff and providers of the request and/or change.

Expect your provider to arrive on time, and prepared to jump in! The more information you can provide your provider during the booking process, via the appointment details, and/or when they arrive, the more successful the appointment will be!

Forgot to grab your provider's phone number? Members & providers gain access to each other's phone #s, via the appointment's details, once the appointment begins. 

5. what if...

6. online account

If your provider experiences an emergency or conflict, our team will step in to communicate and offer alternate solutions.

We pride ourselves on providing reliability and accountability for each and every 'member' of our community.

Members & providers are required to manage the oversight of their online account.

If at any time you need additional assistance, our team is on standby (nearly 24/7!) to help. Click Here for more information regarding general & urgent after-hours support.

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