With this feature, members enter the date and times that care is needed, then review + select their first choice from a list of providers who have marked their schedules as available for the requested date + times. Casual Care is often used by members who need flexibility in their day-to-day schedule.
Members can browse through provider profiles, and choose someone who they think will be the best fit. If the first choice providers declines, our managers step in to review your request details, and work to match you with the next best option, and in any capacity we are able! This way, members don't have to worry about logging in to select another provider, or attempt another booking.
Along the way, members receive email notifications letting them know of the status of their booking. Be sure to check your email/spam for updates, or login at anytime to view the status of a pending request.
+ Scheduling fees are non-refundable; however, in the event we are not able to provide a provider, we do credit your fee back to your account, so it may be put towards future scheduling needs!
+ Credit & balance history can be accessed in the Billing Settings section, of your member account.