Consistent Care
STL Care's unique & innovative Consistent Care process allows members and providers to be matched in a convenient, efficient, and effective timeline.
This scheduling method solves the problem for members who need consistency, outside of a full-time companion care provider, and allows members to request ALL of their companion care needs for an upcoming 6-8 week timeline.
Schedules can include recurring weekly dates, along with random dates scattered in.
Example:
Recurring Schedule: Mondays and Wednesdays from 9am to 1pm.
+Two Thursday nights, a Saturday morning, and a Friday, full day.
This method aligns perfectly with our providers who are working with a constantly changing university schedule.
Once the schedule is inputted onto our platform, our management team works alongside our providers to match you with the least amount of providers available to cover all of your dates!
This is our most popular scheduling feature, allowing members to have control over the specific parameters of their match!
What it looks like on our platform...
What you can expect with our process...
1. register
2. schedule
Login to your member account to submit a Consistent Care request. Each request requires a $45 Logistics Fee, at the time of submission.
All requests require a start date of 2+ weeks advance notice (from the date of registration) and a duration of 6, 7, or 8 weeks. The STL Care office works on requests in the order in which they are received; and will provide a Care Proposal as soon as a match has been secured.
The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide.
You will enter all the dates & times you are looking for coverage during your request; and you will also have the ability to add any additional details on each day.
3. submit
4. proposal
Once submitted, our team will review your request, and determine if we will be a good fit for your needs.
​If approved, we will move your request into the Matching & Assigning phase. Now is when providers will be able to see your full request, ask questions, and sign up! The STL Care Team always recommends submitting Consistent Care requests well in advance, to allow for a smooth matching process.
Once your Care Proposal has been sent, it will be viewable in your online account. The proposal will include a full breakdown of the appointments we are able to cover (with the least # of providers), your potential providers(s) profile, and options on how to proceed.
​All Consistent Care requests also include the option to schedule a complimentary Meet & Greet video call, prior to confirming or declining care, to ensure all is a good fit!
5. payment
6. repeat
Once you have reviewed your Care Proposal, and would like to move forward, your Scheduling Fee payment will be due.
As with any STL Care request, a $15 Scheduling Fee is charged, per appointment. We will not charge for any appointment that coverage was not attained, and only for those a provider is guaranteed. Payment for all matched & agreed upon appointments in your Consistent Care Proposal ($15/appointment) is due immediately upon proposal acceptance.
Now that your request is approved, payment is complete, and provider(s) confirmed - you are all set! Members + Providers will then see all confirmed appointments listed in their accounts.
You can now anticipate our team reaching out at a midway point to check in, and ask if you would like to extend/resubmit your request for another 6, 7, or 8 weeks. Your provider(s) will then have the option to continue on with you, and/or your request is re-posted to our team.
Additional notes
Members who submit requests that are not likely to be filled in 7-10 days will be notified immediately so they may either begin to enter requests using our Casual Care feature, or secure alternate arrangements.
Please Note, provider availability greatly varies on the time of the year, as the majority of our team are full time college students. To avoid any delay in securing care, requests should be submitted in ample time (we recommend 1+ month, at minimum), when possible.
